Customer Care Conference & Expo to see how industry can be more customized with human touch – AdHugger

Conference Arena, member Marketing Insiders Group, organizes the 18th edition of „Customer Care Conference & Expo”, on May 17-18, at Pentagon Events in Bucharest.

Besides controversies and risks affirmed at international level, the accelerated impact of AI and Chat GPT represent the most discussed subjects in business strategic meetings, as businesses invest more and more in revolutionary tech, and customer care industry is the most exposed to major operational changes in a blink of an eye. Moreover, customer care specialists are living with the fear that some of their jobs will be automated or replaced by AI and the incertitude affects both companies and clients

While tech advances at unprecedented speeds, Customer Experience community is facing challenge after challenge, both from tech and legislative perspective

Organizational transformation continues for…